Since GrandPals.ca offers downloadable files we do not issue refunds once the order has been processed and the product download link is sent. As a customer you are responsible for understanding this upon purchasing any of our resources on our website.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund for the following reason:
Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. We will be able to issue you your account sign in and password to download the files.